Developing Effective Systems and Processes with Chris Ronzio, Founder and CEO of Trainual
Do you feel like your business could be much more efficient if everyone could just be on the same page? Do you wish there was a straightforward way to train people consistently? Do you feel held back as a leader by the constant requests to clarify people’s job responsibilities? Who doesn’t? Today’s guest has created a solution to these dilemmas, and you will not want to miss his insights!
In this episode of Start With A Win, Adam is joined by Chris Ronzio, Founder and CEO of Trainual, a software that allows businesses to document their policies and procedures. Chris started his first business – a video production company – when he was 14 years old and sold it a few years later. By that time, they had contracts to produce videos for athletic groups all across the U.S. He was able to manage this business remotely because of his established and articulated processes and systems. After he sold this company, he was asked by several of his friends and colleagues for help with creating and documenting their businesses’ policies and procedures, so he launched a consulting firm that offered this service.
In 2017, Chris realized many people who were contacting him about his consulting services were really interested in the software that had been developed to support the creation of procedures and training practices, which was called Trainual. He transitioned his business to being solely focused on Trainual at that point. The software is now used by over 10,000 clients. Over the years, Chris has found the reason most businesses don’t have documented processes for business operations and training is that they are inconsistent. There is no uniformity in onboarding, continuing education, soft skills training, sales, client communications, follow up, and so on.
Trainual helps business leaders figure out the processes and systems they want to have in place. For example, it helps with documentation and delegation. Delegating to other team members enables them to focus on other projects. It is difficult for everyone to delegate, but if you hire the right people and provide them with the right information, you can empower them to perform. This software can be used for employee onboarding, as well as communicating updates to all staff in real-time. The software is continually being improved based on feedback from its users.
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